Community & Welfare

Mandatory Qualifications

  • Many of these jobs require a minimum of a Bachelor’s Degree in community or human services, youth work, aged care, applied social science, community development, social work, alcohol and other drugs, disability, or counselling.
  • Current Working with Children, Police checks, First Aid certification and Driver’s licence are usually required.
  • Core skills in the discipline of psychology.
  • For more information on professional registration go to

Specific Job Titles

Health & Well-being Officer
In this role you will work in the community or in specific groups to promote health and well-being of people who experience physical and/or mental health problems so they can participate positively in society. Specific positions include:

• Youth Health & Well-being officer (Youth Participation Officer) works specifically in providing education, service and support on key youth issues, particularly those related to alcohol and other drug use and mental health.

• Health Promotion Officer (Health Education Officer) conducts research, and helps to develop, implement and evaluate health promotion policies and strategies to achieve positive outcomes and change in the community.

• Lifestyle/Recreational Activities Officer (Aged Care) implements programs to support health and well-being within an aged care facility.
Community Liaison Officer
In this role you will work in a range of different private or public settings, organisations or agencies, overseeing communications and coordinating efforts between different groups as well as the general public. Specific positions include:

• Community Liaison Officer (Programs) acts as a key liaison point for support groups in fundraising and advocacy and the implementation of marketing, fundraising and health promotion strategies.

• Community Liaison Officer (School) helps to develop links between schools, community groups and external agencies to ensure students have access to the most appropriate educational programs.

Welfare Case Managers (Assessment Officer)
In this role you undertake case management of clients who are eligible for assistance through a funded program relevant to their situation (e.g., disability, physical or mental health rehabilitation, disadvantaged youth). You would be responsible for the day-to-day running of support programs and the coordination, planning, delivery and review of programs. Specific positions include:

• Child Safety Case Manager conducts assessments of children and families subject to child protection intervention, and plans support services and interventions, monitors client progress, links client to resources, and advocates on behalf of the client.

• Disability Support Case Manager works with people with a disability and their families to secure their futures (e.g. assist transition to live independently) and coordinates their access to programs and support services.

• Aged Care Case Manager provides support and co-ordination of care programs to the elderly, assists clients to identify goals and aspirations and facilitates choice around lifestyle supports, which enable independence and participation in the community.
Welfare Support Officers (Facilitators/Caseworker)
In this role you provide welfare services that address both short and long term needs of individuals, families and groups with social, emotional or financial difficulties to improve their quality of life, through education and support, and working towards change. Specific positions include:

• Special Care Officer (Refuge Worker) helps to provide care and supervision for children in residential childcare establishments and correctional institutions, or to people in refuges.

• Mental Health Support Officer provides support to people with mental health issues in an outreach setting or agency.

• Youth Support Officer (Residential Youth Worker) work with young people to address existing psychosocial barriers and engage them in meaningful activities that
foster skill development and encourage participation in the community.

• Disability Support (Inclusion Support Officer) works across sectors (e.g., school, home, community) to support children and young people with a disability, their families and carers.

• Family Support Officer provides early intervention support services for families with children and young people who are showing signs of or are at risk of developing mental illness.

• Migrant Officer (Multicultural Support Officer) helps migrant, refugee, and multicultural communities’ access programs and services through consultation and advocacy and by building relationships with other groups, agencies and organisations.

• Indigenous Education Support Officer works with Indigenous students in class to improve both behaviour and learning and promote awareness, understanding and acceptance of the Aboriginal and Torres Strait Islander culture within the school setting.

• Indigenous Family Support Officer provides culturally appropriate support to Aboriginal and Torres Strait Islander (ATSI) families by performing a range of administrative, educational, communication and facilitation functions (Note: Knowledge, expertise and awareness of the needs of ATSI families is essential, and often this role is only performed by Indigenous staff).

• Child Safety Support Officer works directly with vulnerable children and their families, and undertakes investigation and assessment, report writing, and liaison with foster carers and other government agencies.

• Community Support Worker provide individual support, recreation, self-development activities, and home-based outreach to people recovering from a mental illness.

Intake Assessment Officer
In this role, you are the initial point of contact for consumers and their carers accessing Mental Health services, aged care services, foster care services etc. You undertake screening and assessment of clients for suitability and eligibility across a range of services.
Client Service Housing Officer
In this role you provide advice to clients, research and prepare reports, receive applications and undertake initial screening and assessments to determine clients’ housing needs. (Note: often there is no formal qualification necessary, however a Bachelor’s degree in relevant field (e.g., Social sciences and/or Human Services field) may be desirable.
Community Development Project Officer (Program Officer)
In this role you plan, develop, coordinate, implement and evaluate a range of projects and activities that aim to achieve meaningful community outcomes (e.g., Cancer Council, Save the Children).
Community Visitor
In this role, you work for The Public Guardian to provide community visiting programs for both adults and children who reside in residential facilities and similar accommodation. This program operates to protect the rights of adults with impaired decision-making capacity and vulnerable children, to promote their rights, interests and well-being. (Note: often there is no formal qualification necessary, however a Bachelor’s degree in relevant field (e.g., Social sciences and/or Human Services field) may be desirable.